FAQs
We’ve Got Answers
Whether you’re shipping locally or nationwide, this page gives you quick, clear guidance on how Westwind Logistic keeps your cargo moving. If you don’t see your question here, our support team is ready to assist.
What types of containers do you transport?
We offer inland trucking services for 20 ft and 40 ft containerized shipment, supporting both import and export operations.
What areas do you service?
We operate across Luzon and the National Capital Region (NCR), with regular routes serving major ports, industrial zones, and warehouses.
Do you provide port-to-door and door-to-port services?
Yes, we offer port-to-door and door-to-port trucking, ensuring timely and efficient pick-up and delivery between terminals and your designated location.
Can I track my shipment in real time?
Absolutely. All our trucks are equipped with GPS tracking, so we can provide real-time updates and proactive notifications throughout the delivery process.
Are your operations compliant with government and port regulations?
Yes, we strictly comply with all relevant LTO, port authority, and safety regulations, including documentation, weight limits, and route restrictions.
Do you handle the necessary shipping documents?
Yes, our operations team assists with document preparation and coordination, ensuring smooth processing from dispatch to delivery.
What safety measures do you follow during transport?
We implement strict safety protocols, including:
● Regular vehicle inspections
● Trained drivers and helpers
● Compliance with gross vehicle weight and clearance limits
How do I book a container transport service?
You can book by contacting our dispatch team directly via phone or email.
What are your operating hours?
Our dispatch and support teams are available from 8:00 AM to 6:00 PM, Monday to Saturday. Emergency support is available 24/7 for urgent shipments.
Do you offer customized logistics solutions?
Yes, we understand that every client has unique requirements. We provide tailored transport and delivery solutions based on your specific needs and timelines.
Is there a minimum number of containers required per booking?
We accommodate both single-container and bulk shipments. Contact our team for specific booking requirements based on volume and route.
What happens if there is a delay or issue during delivery?
Our operations team actively monitors all shipments and will inform you immediately in case of any issues, along with an updated timeline and solution.
How does Westwind bill for trucking services?
We issue invoices based on confirmed dispatches and agreed rates. Each invoice includes container details, route, date of service, and any applicable accessorial charges (e.g., diversion, waiting time).
When will I receive my invoice?
Invoices are typically sent within 1–2 business days after service completion. For clients with weekly or monthly billing cycles, we follow the agreed schedule.
What payment terms do you offer?
Standard terms are Net 15 unless otherwise agreed. Custom terms may be arranged for long-term or high-volume clients.
What are accessorial charges?
Accessorial charges are additional fees applied for services beyond standard container haulage. These may include, but are not limited to:
● Diversion or rerouting at the client’s request
● Waiting time beyond the allowed free hours at the port or delivery site
● Reimbursable expenses, such as toll fees, port charges, or terminal handling fees
All accessorial charges are clearly itemized and fully explained in your invoice to ensure transparency.
Are your rates VAT-inclusive?
Our rates are typically VAT-exclusive, unless stated otherwise. The VAT amount is itemized separately in your invoice for full transparency.
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Fill out the form below and our team will get back to you as soon as possible. At Westwind Logistics, every inquiry is handled with care, professionalism, and a commitment to deliver service that truly moves.